TDS 600 Automatic Call Distribution
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Software that enables call routing on a distributed basis to a group of sales or customer service representatives. Calls are distributed equitably amoung the members of the groups. There multi level messages available that are user recorded and played at various time intervals. Agents can "log in" and "log out" of their group, can be a member of more than 1 group. Supervisors can be assigned to groups as required and can monitor various agents. Reports and statistics are also available. |
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Other products in this category:
| Up to 20 ACD Groups |
| 16 members per group / up to 61 members per group by chaining groups together |
| Day / Night ACD Groups |
| Multi Level ACD Messages (3 per group) |
| Supervisor / Agent designations |
| Flexible ACD Timers for queuing to group |
| Agent Log In / Out |
| ACD Wrap Up Timer |
| ACD Supervisor Help |
| Agent Monitor |
| Supervisor Log In / Out |
| ACD Statistics and Real Time Reporting |